Order cancellation policy
At Acology, we want the shopping process to be quick, simple, and hassle-free. However, we understand that sometimes plans can change. Below you will find the rules for canceling orders in our store.
Order cancellation deadline
You can cancel your order within 24 hours of placing it.
Due to our fast order processing, we are not always able to stop or cancel a shipment after this time.
To cancel your order, please send an email as soon as possible after purchase to:
support@acologyinc.com
In the message, please include:
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Order Number
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First and Last name
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Contact Details
This will allow us to quickly identify your order and process the cancellation.
After the deadline
Two hours after placing your order, it may already be in the process of being fulfilled or shipped, so it may not be possible to cancel it.
In this case, you can use the Refund Policy after receiving your shipment.
Errors in the delivery address
If you notice an error in the delivery address, please contact us within 2 hours of placing your order and we will try to correct it before shipping.
After this time:
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responsibility for the correctness of the address
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any costs of return or re-shipment
rest with the customer.
Orders that cannot be canceled
Some orders cannot be canceled after they have been placed — this applies in particular to:
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personalized products
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products made to individual order
Information about the inability to cancel such products is always visible when placing an order.
Contact
Company name: 607 MEDIA LTD
Company number: 14276774
Address: 2 Lansdowne Rd, Croydon, London, CR9 2ER, United Kingdom
If you have any questions, please contact us via:
Telephone number: +44 204 577 3941
Email: support@acologyinc.com
Customer Service Hours: 9:00-17:00 (GMT)
Important information: Please be patient and understanding — responses to emails may take up to 24 hours due to high volume.